Customer success stories
I like cookies. This is a carousel with auto-rotating slides. Use jump to a slide with the slide dots. New. Customers want to talk to you.
Make it easy. Try live chat for free. Chat in real time. Engage your customers, answer questions, and gather feedback.
Organize customer data. Store structured notes and chat transcripts in Olark or your CRM. Apply live chat insights. Leverage customer input to optimize your products and service. Customer Success Stories Our case studies share how Olark customers increase conversion, lower call volumes, gather user insights, and more.
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Get on your customers' level
Explore Case Studies. Small teams use Olark live chat to: Listen to customers online Everyone wants to feel heard. Give customers a good ear with:. Custom pre-chat forms: Jump-start conversation by gathering context before a chat begins. Triggered messages: Automatically send a suggestion or special offer at the perfect moment.
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Offline messaging: Not free to chat? Let customers leave a message, and follow up via. Learn from live chat data Customers are your best teachers. With Olark's features, you'll never miss a lesson:. Easy data access: Update customer records, and track visits and views, while chatting.
Transcript archive: Save the full text of every conversation to a searchable database. Unlimited integrations: Send chat data straight to your other sales and support tools. Improve sales and support Bring your business vision to life — we'll get you the data you need:.
Real-time dashboards: Get up-to-the-minute reports on chat metrics and customer feedback. reports: Receive daily, weekly, or monthly data summaries in your inbox.
Google Analytics integration: Add Olark events for a richer view of your conversion funnel. Explore features.
The quicker we can engage with a prospect, the better our odds are of converting them to a customer. Live chat is a great way to get the conversation rolling. Ease of use was critical for us, and we were up and running with Olark in no time.
Bennett Awards. After we installed Olark, our visitor-to-trial conversion rate doubled — and the ability to capture and share chat transcripts created a much tighter feedback loop between our sales, support, and marketing teams. Staff Squared.
Olark lets us instantly recognize what customers need and grab their attention in that crucial first minute. Without Olark, the few seconds when they pass by our site would be wasted. Bonus: We've got happy customers, too. Over 40, customers in countries. Simple, predictable pricing for teams of all sizes Starting from just.
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Explore plans. Real customer conversations.
Real business benefits. Try it free.